Shipping policy

.Thank you for visiting and shopping at Lyraé. The following terms and conditions constitute our Shipping and Delivery Policy.

Please note: At this time, Lyraé exclusively ships to addresses within the United Kingdom. We do not currently offer international shipping, including to the Republic of Ireland or the Channel Islands.

1. Order Processing Time

You will receive another notification when your order has been dispatched. Please note that during high-volume periods (such as sales events or the holiday season), processing times may be slightly delayed. If there is a significant delay expected with your order, we will contact you via email or telephone.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following delivery options within the UK:

Shipping Method	Estimated Delivery Time	Cost
Standard Delivery	[2 to 4 business days]	[£3.99 or Free on orders over £50]
Express Delivery	[1 to 2 business days]	[£5.99]
Next Day Delivery	[Next working day (if ordered before 2 PM)]	[£8.99]

Delivery delays can occasionally occur due to extreme weather, postal strikes, or circumstances outside our control. We partner with reliable UK couriers (e.g., [Royal Mail, DPD, Evri]) to ensure your package arrives as swiftly as possible.

3. Order Tracking

Once your order has dispatched, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking link will become active within 24 hours. You can use this link to monitor the progress of your delivery directly through the courier's website.

4. Delivery Addresses and P.O. Boxes

Please ensure that your delivery address is entered correctly at checkout.

Lyraé is not responsible for orders shipped to incorrect or invalid addresses provided by the customer.

If you realize you have made an error with your shipping address, please contact us immediately at contact@lyrae.uk.

If the order has not yet been processed or dispatched, we will do our best to update it for you.

5. Missed Deliveries

If you are not at home to receive your delivery, our couriers will typically:

Leave the parcel in your designated safe place.
Leave the parcel with a neighbor.
Leave a calling card with instructions on how to rearrange delivery or collect the parcel from a local depot.

If a parcel is returned to us because it was undeliverable or uncollected after the maximum holding period, we will issue a refund for the items minus the original shipping cost.

6. Damages and Lost Packages

We take great care in packaging your items. However, if your order arrives damaged, please save all packaging materials and damaged goods and contact us immediately at contact@lyrae.uk with your order number and photos of the damage.

If your tracking information shows that your package was delivered but you have not received it, please check with neighbors and your designated safe places first. If you still cannot locate it, please contact us so we can investigate with the courier.

For more information on returning a faulty or damaged item, please refer to our Return and Refund Policy.